Payment, Return and Refund

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Last updated: July 26, 2022

Thank you for shopping at InfoGlobe Information Technology.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to InfoGlobe Information Technology.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to InfoGlobe Information Technology, accessible from https://infoglobe.ae

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Mode of Payment and Transaction method

  • Just add the product you would like to purchase to your shopping cart and click on the proceed to check out option. In addition, you shall be required to input the delivery address during the checkout step.
  • The mode of payment includes Credit or Debit card (Visa or MasterCard)
  • In the entire process if you have any queries you can always email us at sales@infoglobe.ae.

Security policy for the payments

While making any financial transaction on our website we make sure that the data is passed through a secure server and is the industry standard, however, please keep in mind that no data transmission over the internet is 100 % secure and safe.We strive to protect the data and details of our customers in our best endeavors, but we cannot ensure the security or loss of information. In case you further want to inquire us regarding our security policy, please feel free to get in touch by any means of communication made available on the website.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: sales@infoglobe.ae

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons were unsealed after delivery.
  • The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:


Address: Centurion Star Tower - Block B, 7b, 34 Street, Floor: 5 - Office: 506
Area: Port Saeed, Deira
City: Dubai
Country: United Arab Emirates
Landline: +97142897286
Mobile: +971585824277

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: sales@infoglobe.ae